This HSBC Mobile Banking app lets you manage your HSBC accounts securely from your mobile device.
If you are registered for Personal Internet Banking with HSBC you can use this app. If you are registered for Business Internet Banking please download the HSBC Business Banking app.
Alternatively, if you do not currently bank with HSBC and would like to open an account please visit www.hsbc.com for more information.
Frequently Asked Questions
HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.
What security measures can I take to protect my information when using HSBC Mobile Banking?
Keeping your banking information safe and secure is of vital importance to HSBC. As demand increases for newer, faster and better ways to bank, HSBC pledges to continue its efforts to maintain the highest level of online security for its customers. However, you also play a critical role in keeping your personal information protected.
- Keep your security details confidential and do not share them with anyone
- Do not write your security details down, or store them in third party apps on your mobile device
- Always check you have the very latest version of our app
- Where possible keep your phone operating system up to date
- Where appropriate, regularly update your mobile device with anti-virus and anti-spyware software
- Avoid sharing your mobile device with others
- Use only your own device to log on to HSBC and if you have to use someone else’s device, ensure it is secure and that you log off completely
- Whenever you install any app, make sure you understand what it is going to do with your device’s features and with your personal information before you give it permission to be installed. Do not leave your device unattended after logging on
- Always log off when you are finished with mobile banking
- Ensure your device is set up to automatically password/passcode lock itself after a brief period of inactivity
- Use only trusted Wi-Fi connections
- Do not use a jailbroken Apple® iPhone® or rooted Android™ phone as jailbreaking and rooting both remove important security features
- Only install applications on your device from trusted app stores: App Store® and Google Play™
What permissions does this app ask for?
The HSBC Mobile Banking app is available in numerous countries – some app permissions, although requested, may not be used in your country.
For the HSBC Mobile Banking app to work on your iPhone, iPad or iPod touch you can choose whether to accept or reject any of the following permissions:
- Push notification - this request allows HSBC to send push notifications to your device. We currently do not offer push notifications in all countries.
- Current location:
- the find HSBC Branch/ATM feature can use your location to find Branches or ATMs near you. Your location information is only used temporarily by the app and is not stored on our systems or within the app on your device.
- Contacts - this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. This feature only applies to customers who activate Paym in the UK or INTERAC e-Transfer in Canada. For all other customers the app does not access your contacts.
The Android Operating System requires you to accept all of these permissions regardless of whether or not you use these features within the HSBC Banking app:
- Location - the find HSBC Branch/ATM feature can use your location to find Branches or ATMs near you. Your location information is only used temporarily by the app and is not stored on our systems or within the app on your device.
- Phone:
- this allows the app to access your contacts so that you can make a payment to people in your address book using their phone number. This feature only applies to customers who activate Paym in the UK or INTERAC e-Transfer in Canada. For all other customers the app does not access your contacts.
- when this request is made, Android also requests permission to access your call log. However, the HSBC Mobile Banking app does not require your call log information; it does not access, use or store any of this information.
- Photo/Media/Files – this gives the app access to save files onto your device. This lets you store documents, for example loan agreements. This feature is not available in all countries.
- Device ID & Call information:
- this allows the app to read the phone's status and identity for security and verification purposes.
- to dial HSBC directly from within the app.
- Wi-Fi Connection information - this gives the app full network access, and allows it to view Wi-Fi and network connections. The app uses these to check your connection so it can access HSBC's systems.
- Network communication - this allows the app to control Near-Field Communications which is required for Mobile Payments (we do not access any of this information in the UK).
- Device controls - this allows the app to take pictures, videos, and control vibration. This enables banking features such as remote cheque deposit (not currently available in all countries)
- System tools - this is used so that the app can securely close itself, protecting your confidential information.
- Draw over other apps - this allows the app to remain open in the background and provide alerts to you.
Why do we request permission to access your call log on Android?
In certain countries, you can now make payments to people through your address book. When we enable this feature, Android requests permission to access not only your contact list, but your call log also. HSBC Mobile Banking does not require your call log information and, even though Android makes this request, we do not access, use or store any information about your call log.
You may have entered your password incorrectly which means the app has generated an invalid security code. Please check this and re-enter if necessary. If you are still unable to logon, please check the time and date on your phone is correct, as otherwise an invalid Security Code will be generated.
What devices does this app work with?
- iOS 12.0 or later
- Android 6.0 and later.
Will this app work on my tablet?
HSBC Mobile Banking is now optimised for Apple iPad. The app can be used on Android tablets. However, it is not fully optimised for all devices.
Are there any fees to use this HSBC Mobile Banking service?
There are no fees to download or use the HSBC Mobile Banking app. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.
This app can be used in many countries. When using this app abroad please be aware that you will be responsible for complying with laws in the countries you travel to. Your network provider's charges may be higher than usual when abroad and HSBC is not responsible for these charges. We recommend that you check your roaming coverage and charges prior to travel.
Can I use this app to access my accounts with HSBC in other countries?
HSBC offers mobile banking in many countries. If you have accounts with HSBC in other countries, you can use the country selector tool within the app to determine if mobile banking is offered in each country where you bank. If available, you will be able to access your HSBC accounts in that country.
Will the app always be available?
The app may be withdrawn at any time by Apple, Blackberry, Google™, Microsoft® or HSBC. If the app is withdrawn, we will do our best to notify you. We may update the app at any time and you may be required to download the updated app to continue using HSBC Mobile Banking.
Can I change my security details in the HSBC Mobile Banking app?
Log on credentials cannot be changed from inside the app. Please refer to your local country website for more information.
If you cancel your Personal Internet Banking service, you will no longer be able to access your accounts through the HSBC Mobile Banking app. If you have not registered for Personal Internet Banking, please visit HSBC and navigate to the country where your account is held to register.
How do I ensure I have logged off HSBC Mobile Banking?
Closing your app or switching off your phone will not necessarily log you off. As with Internet Banking we recommend that you always click the Log Off button from inside the app.
What is your policy on devices that are jailbroken or have been rooted?
A device that has been jailbroken or rooted may be less secure and we advise you not to use HSBC Mobile Banking on such a device. If the app detects a device has been modified in this way then you may see a warning and, depending on which country you have your HSBC accounts in, it may prevent you accessing your accounts on the modified device.
NOTICES
For more information on the End User Licence Agreement and the Privacy Policy please click here
Portions of the HSBC Mobile Banking app utilize open source software, for more details click here
Use of your mobile device will be charged at your telephone provider's published rates. Landlines and mobile networks may vary.
iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.
The Trademark BlackBerry is owned by Research in Motion Limited and is registered in the United States and may be pending or registered in other countries. HSBC is not endorsed, sponsored, affiliated with or otherwise authorized by Research in Motion Limited.
Microsoft, Windows Phone are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
INTERAC is a Registered Trademark of Interac Inc.
The links on this page may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Technology & Services (USA) Inc. has no control over other HSBC or non-HSBC websites and is not liable for your use of them.
HSBC is a trademark of HSBC Holdings plc. and all rights in and to HSBC vest in HSBC Holdings plc. Other than as provided above, you may not use or reproduce the HSBC trademark, logo or brand name.
©Copyright HSBC Technology & Services (USA) Inc. 2020. ALL RIGHTS RESERVED
As an expert in mobile banking security and technology, I can confidently provide insights into the concepts mentioned in the article about the HSBC Mobile Banking app. My expertise lies in understanding the intricacies of mobile banking applications, security measures, and the technological aspects involved. Here's a breakdown of the key concepts discussed in the article:
-
Security Measures: The article emphasizes the importance of security in HSBC Mobile Banking. Users are advised to take precautions such as keeping security details confidential, updating the app regularly, using trusted Wi-Fi connections, and avoiding sharing devices.
-
App Permissions: The HSBC Mobile Banking app requires certain permissions on both iOS and Android devices. These include push notifications, location access for finding branches/ATMs, access to contacts for payments, and various other permissions for functionalities like file storage, device controls, network access, and more.
-
Compatibility and Devices: The app is compatible with iOS 12.0 or later and Android 6.0 and later. It is optimized for Apple iPad and can be used on Android tablets, though not fully optimized for all devices.
-
Fees and Usage Abroad: There are no fees to download or use the HSBC Mobile Banking app, but data charges from mobile service providers may apply. The app can be used abroad, but users are responsible for complying with local laws, and network provider charges may be higher.
-
Multi-Country Access: Users with HSBC accounts in multiple countries can use the app's country selector tool to determine if mobile banking is offered in each country. If available, they can access their HSBC accounts in that specific country.
-
App Availability and Updates: The article mentions that the app may be withdrawn at any time by various platforms, and updates may require users to download the latest version to continue using HSBC Mobile Banking.
-
Security on Modified Devices: The app advises against using mobile banking on jailbroken or rooted devices, as they may be less secure. The app detects such modifications and may prevent access to accounts on modified devices.
-
Notices and Trademarks: The article includes notices about the End User License Agreement, Privacy Policy, and the use of open source software. It also mentions trademarks associated with various devices and platforms.
In summary, the HSBC Mobile Banking app prioritizes security, provides necessary permissions for its features, works on specified devices, and encourages users to stay informed about their responsibilities in maintaining a secure banking experience. If you have any specific questions or concerns about the HSBC Mobile Banking app, feel free to ask.
